Terms of Service

These Terms of Service ("Terms") form a binding agreement between Rogger Pty Ltd (ABN 65 697 383 814 · ACN 697 383 814, registered in Queensland, Australia — "Rogger", "we", "us") and the person or entity accepting them ("you", "Customer"). By signing up, accessing, or using rogger.io, you accept these Terms.

1. The service

Rogger provides a verified-review platform: business customers invite their real transaction customers to leave reviews, and each review is anchored to a specific transaction in our verified ledger so its provenance can be independently viewed via our public verification page.

2. Account

You must provide accurate business information, including a valid business registration number. You're responsible for the confidentiality of your account credentials, for all activity under your account, and for keeping your contact details current.

3. Acceptable use and warranties

You warrant and agree that:

• Genuine transactions only. Review invitations are sent only to individuals who had a real, completed transaction with your business.
• Consent (Spam Act 2003 (Cth) and equivalent). You have obtained consent — express or inferred — from each recipient before Rogger issues an invitation on your behalf. You are responsible for ensuring your customer lists comply with the Spam Act 2003 (Cth), the UK PECR, the EU ePrivacy Directive, US CAN-SPAM, and any other applicable electronic-marketing law in your jurisdiction.
• No incentivised reviews. You will not offer, or authorise any third party to offer, any form of consideration (discount, refund, gift, entry into a prize draw, or any other material benefit) in exchange for leaving a review, leaving a positive review, or removing a negative review. This conduct is investigated and penalised by the ACCC under ACL ss.18 and 29; the FTC under 16 CFR Part 465; the UK CMA under the Digital Markets, Competition and Consumers Act 2024; and by the EU under the Omnibus Directive 2019/2161.
• No defamatory or unlawful content. You will not use Rogger to harass, threaten, impersonate, defame, or publish content that infringes a third party's rights or breaches applicable law.
• No abuse of infrastructure. You will not compromise, probe, reverse-engineer, or disrupt the platform beyond what is authorised under our vulnerability disclosure policy (rogger.io/.well-known/security.txt).
• No resale. You will not resell, sublicense, or white-label Rogger without a written agreement signed by us.
• No scraping. You will not scrape, mirror, or republish content from rogger.io beyond what is required to display your own business's reviews.

Breach of this clause may result in immediate account suspension, public removal of affected reviews, clawback of token credits issued in connection with the breach, and where warranted, referral to the ACCC, the ACMA, the OAIC, or the equivalent authority in your jurisdiction. You indemnify Rogger against all penalties, losses, and legal costs arising from your breach of this clause.

4. Fees, billing, and tokens

Rogger operates on a token-based model. A token is consumed when a review invitation is issued. Plans and per-token prices are published at rogger.io and may be updated with 30 days' notice.

• Paid plans are billed in advance, monthly or annually, via Stripe.
• Prices are in AUD. Rogger Pty Ltd is currently below the ATO GST registration threshold (annual turnover under A$75,000) and is not registered for GST, so no GST is currently added to invoices. If and when Rogger registers for GST, prices and invoices will be updated accordingly with at least 30 days' notice.
• Trial accounts receive bonus tokens; trial tokens expire 30 days after issue.
• Founding 100 pricing, where granted in writing, is lifetime-locked at the stated monthly rate for so long as your account remains in good standing.
• We may change list prices with at least 30 days' written notice. Price changes do not apply to the current billing period you have already paid for; they apply from the next renewal.
• All fees are non-refundable except where required by law. Cancellation stops future billing; unused prepaid period is not pro-rated.

5. Your content

You retain ownership of the content you upload (logos, business details, receipts). You grant Rogger a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display that content solely to provide the service. Reviews submitted by end consumers belong to those consumers; Rogger shows them under your business's public profile.

6. Verification integrity

Rogger publishes a stable transaction-token id for every review, viewable on the public verification page. We do not remove, alter, or hide verified reviews at a business's request. We will remove or anonymise content in the following situations:

• A court, tribunal, or regulator issues a valid order requiring removal.
• The content is defamatory, incites violence, discloses another person's personal information, contains child sexual abuse material, or otherwise breaches applicable law.
• The content was submitted by an automated agent or as part of confirmed coordinated fraud.

7. Notice and takedown

If you believe a review on Rogger contains unlawful content (defamation, infringement, personal-information disclosure, harassment), send a written notice to [email protected] including:

• The URL of the specific review or hash you object to.
• The specific content that is objectionable and the reason it is unlawful.
• Your full name, address, and relationship to the material (subject, representative, lawyer).
• A statement, signed and under penalty of perjury / equivalent, that the information is accurate and that you are authorised to act.

We acknowledge receipt within 2 business days. We assess claims within 10 business days; obviously unlawful content is removed on first read. We notify the original reviewer where that is reasonably possible and they have 7 days to respond before final determination. Bad-faith notices (spurious attempts to scrub legitimate criticism) are refused and may be referred to the ACCC or reported publicly.

8. Subprocessors

We use third-party services to operate Rogger. The current list is at rogger.io/subprocessors. We update it before engaging new subprocessors; continued use of the service constitutes acceptance of the updated list.

9. Uptime and support

We target — but do not contractually guarantee, during the initial launch period — 99.5% monthly availability for paid plans, excluding scheduled maintenance windows (published at least 48 hours in advance) and incidents caused by third parties outside our control (upstream CDN/DNS, payment processor, customer-configured email/SMS providers). Incidents are published at status.rogger.io. Free and trial plans are provided as-is. Support is via [email protected]; paid plans receive first-response-within-one-business-day during business hours. A formal service-level agreement with credits will be offered as part of an Enterprise plan and is not included in the standard Pro/Growth/Scale tiers.

10. Warranties and disclaimers

To the maximum extent permitted by law, Rogger is provided "as is" and we disclaim all implied warranties other than those mandated by the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to these Terms or the service is limited to the greater of (a) the fees you paid to Rogger in the 12 months preceding the event giving rise to the claim, or (b) A$500. We are not liable for indirect, incidental, consequential, special, or exemplary damages, including lost profits, loss of goodwill, or loss of data, even if advised of the possibility. This limitation does not apply to liability arising from our wilful misconduct, fraud, or any liability that cannot lawfully be limited.

12. Indemnity

You indemnify Rogger against claims arising from (a) your breach of these Terms; (b) your unlawful use of the service; (c) content you upload that infringes a third-party right; (d) your misuse of reviewer personal data; or (e) your non-compliance with applicable electronic-marketing, consumer- protection, or privacy law.

13. Termination

Either party may terminate for convenience on 30 days' written notice. We may suspend or terminate immediately for material breach, unpaid invoices, or conduct that endangers the platform or other users. On termination your access ends, and your data is retained or deleted per our Privacy Policy.

14. Governing law

These Terms are governed by the laws of Queensland, Australia, and (where applicable) the Commonwealth of Australia. Disputes are submitted to the exclusive jurisdiction of the courts of Queensland, except where mandatory consumer-protection law gives you a non-excludable right to your local forum.

15. Changes

Material changes are notified to account owners by email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

16. Contact

Questions about these Terms: [email protected]. Notices to Rogger must be emailed to that address.